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Customer Care Representatives

Newtown Square, PA | Contract

Post Date: 07/13/2018 Job ID: #97729 Areas of Expertise: Call Center Pay Rate: $13.45/hr

Pet lovers need apply! An enthusiastic customer service representative is needed to help people with their furry friends! The ideal candidate for this position is self-motivated, able to excel in high stress situations, and has great customer and interpersonal skills. 

 

Work for one of the world's top pet insurance providers. We cover a variety of services including accidents, illnesses, chronic conditions, and vet exams.  The company is growing and becoming busier than ever, and they need a candidate who thrives in a fast-paced environment and who will help the company reach its potential by doing “whatever it takes” for its customers!

 

$13.45/hr as a temporary associate; once permanent the role is $28K base salary and incentives that can add up to $35K annually.


Customer Care Representative responsibilities include:

  • Consistently maintaining a positive outlook, focus, tone, and attitude

  • Handling a high volume of incoming and outgoing calls (65+/day)

  • Empathizing and providing guidance to future customers and current policyholders through phone, email, and chat

  • Working with policyholders to understand and address all claim outcomes, billing, and coverage inquiries

  • Troubleshooting policyholder issues and assist in the submission of claims

Perks:
  • Amazing amenities on campus, including a fitness center with on-site personal training staff, aerobic classes (including yoga), a basketball court, a weight room, a juice bar, massage services, and daycare facilities for gym patrons.

  • This company is pet friendly and encourages employees to bring in their pets up to twice a week.

  • This company is also all about promoting internally, and offers several growth opportunities, as well as bonuses and incentives for excellent employees.

  • Comprehensive benefits package includes health, dental, 401K, paid vacation, and even a personalized candy jar.

 

Aly Reinhard

Aly specializes in placing top talent in the Accounting/Finance, Human Resources, and Office/Call Center space. She has experience recruiting nationwide and assisting job seekers in their next career.
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