San Dimas, CA 91773 | Direct Hire
Contemporary Staffing Solutions is currently hiring Customer Care Reps to work in San Dimas, CA.
These are DIRECT HIRE positions with our client - NOT temporary or contract roles.
As a member of the Mortgage Servicing Customer Engagement team, the Customer Care Representative is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, or loss mitigation.
Essential Job Functions:
• Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established time lines in order to maintain service level expectations and deliver quality service to customers.
• Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
• Maintains confidentiality of customer’s non-public information.
• Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
• Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
• Provides written and verbal responses to customer inquiries as needed.
• Additional job duties as assigned.
Education and Experience:
• High school diploma or GED required
• A minimum of one year customer service related experience is required. Previous mortgage call center experience is a plus.
• Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.
• Must be able to work a Saturday rotation
• Must be able to work OT should business needs dictate
• No time off during the first 90 days
• Six weeks training: 8:00 a.m. - 5:00 p.m. After training, must be flexible and able to work an 8 hour shift as assigned between the hours of 10:00 a.m. - 7:00 p.m. (Hours are subject to change).
• Bilingual a plus