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Call Center Representative

Philadelphia, PA

Posted: 08/21/2018 Employment Type: Temporary Areas of Expertise: Call Center Pay Rate: $13-$14/hr

A Customer Service Representative is currently needed in Philadelphia, PA!

Our client company is a well-known, national health insurance company that serves 2.5 million people in the Philadelphia region alone and nearly 8.5 million across the country! They offer a wide variety of health plans and reach nearly 160 area hospitals and more than 42,000 health care professionals, making it easier to help as many people as possible with their healthcare needs. 

The Call Center Customer Service Representative is primarily responsible for answering inbound telephone calls for customers. The ideal candidate is a friendly, customer-minded professional who is concerned with providing the absolute best service to our clients! This position pays $13 to $14 an hour.

Responsibilities of the Customer Service Representative include:

  • Answering customers’ questions regarding their health plans.
  • Resolving customers’ issues/complaints.
  • Providing outstanding customer service to all customers.
  • Meeting background screening requirements.
  • Completing training hours (Monday through Friday, between 8:30am and 4:45pm).

Perks of Working with Our Client Company:

Our client company is dedicated to their employees’ health and wellbeing, offering a free onsite fitness center (with discounted rates at participating facilities), group exercise classes, personal health coaches and registered dieticians, walking workstations and bike stations, and more! Our client company cares about all aspects of its employees’ wellbeing, showing this by offering permanent associates benefits that include:

  • Medical, Dental, Vision, and Prescription drug coverage
  • Paid vacation days and holidays
  • 401K savings plan including with company match
  • Paid time off for volunteer work
  • Tuition assistance
  • Short and long-term disability coverage
  • Life and Travel accident insurance
  • Adoption assistance
  • Career development opportunities

Requirements:

  • High School Diploma/GED
  • Minimum of 2 years of customer service experience (call center experience preferred)
  • Healthcare industry experience preferred
  • Excellent verbal and written communication skills
  • Fluency in the English language with professional language/word choice skills
  • Ability to clearly communicate complex messages over the phone.
  • Insurance, Insurance Billing, or nursing related experience a plus
  • Strong problem-solving skills
  • Prove It! test scores required
  • Be available to work Monday through Friday between 8am-6pm

Jessica Barbosa
Staffing Specialist

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