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Benefits Associate

Plymouth Meeting, PA | Temp to Perm

Post Date: 08/10/2018 Job ID: 98447 Areas of Expertise: Call Center Pay Rate: $15.40/hr

Looking for a meaningful job where the work you do truly makes a difference in people’s lives every day? If so, apply to be a Benefits Associate in Plymouth Meeting, PA!

Our client company is a national health and patient advocacy company that offers a wide assortment of services to their numerous clients (which include businesses, schools, and the like). Their mission is to make healthcare services easier to access, understand, and afford, which will, in turn, better the lives of people all across the United States!

Benefits Associates to play a vital role in assisting our client’s members with their benefit plans. While our client offers a comprehensive training program, having previous customer service experience or knowledge about health benefits will make you the best fit for this position, which may expand your career! This position is currently temporary and pays $15.40 an hour, but it can become a permanent position for a stellar employee!

Responsibilities of the Benefits Associates include:

  • Interfacing with internal/external resources to provide guidance, direction, and any sort of help regarding benefit plan options, cost factors, and detailed benefit review.
  • Answering incoming calls and responding to benefit inquires.
  • Making follow-up calls to resolve issues from initial calls.
  • Informing members about benefit plan options
  • Solving member issues.
  • Helping members (or client new hires) compare benefits during open enrollment and helping members with status changes.

Perks of Working with Our Client Company:

Our client company makes sure to take care of their employees’ health and wellbeing. They offer benefits to permanent employees that include:

  • Health, Dental, and Vision insurance
  • A fitness facility and yoga classes,
  • Employee Assistance Program
  • Wellness programs
  • Generous Paid Time Off and Paid holidays
  • Tuition reimbursement
  • 401K with Company match
  • And more!


  • High School Degree or GED
  • Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • A minimum of one year of customer service, healthcare, or employee benefits experience
  • A basic knowledge of MS Word and Excel
  • Knowledge of the following is preferred:
    • COBRA
    • Medicare A, B, MediGap, Supplement plans, Medicare Advantage, Medicare Part D plans
    • High deductible health plans including Health Reimbursement Accounts (HRAs) and Health Saving Accounts (HSAs)
    • Flex Spending Accounts (FSA), including limited FSAs
    • Coordination of benefits and which plan is primary - simple cases (commercial plans, Medicare plans)
    • Summary Plan Documents (SPDs) and Certificates of Coverage (COCs)
    • Government programs, resources, legislation, and mandates, including but not limited to Affordable Care Act, FMLA, Medicaid, CHIP
    • Group Health Plans (fully insured and self-insured)
    • Pharmacy benefits including injectable medications
    • Individual Health Plans and Marketplace/Exchanges plans

Victoria Schmidt

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