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Resolution Analyst

Trenton, NJ | Direct Hire

Post Date: 12/01/2017 Areas of Expertise: Mortgage Pay Rate: $45-60k/yr

Contemporary Staffing Solutions is currently recruiting for an Resolution Analyst for a Direct Hire role in Trenton, NJ.

The ideal candidate would have 3+ years mortgage servicing experience as well as complaint management experience.  A strong candidate would have excellent communication skills and proven written communication skills.  This candidate should be able to handle escalated issues with ease and communicate responses to clients and customers in a timely manner.  A strong candidate would have a proven track record of professional and personal achievements.

Responsibilities of the Resolution Analyst:

• Review, research, and respond to executive and attorney correspondence
• Respond to customer inquiries escalated through the executive staff through a number of communication channels such as phone or e-mail
• Research and resolve escalated complaints within regulatory requirements
• Work closely with business partners on requests
• Manage workload with performance and quality metrics
• Oversee and respond to all assigned intake channels
• Stay current of new rules and regulations in conjunction with federal and state requirements.
• Other duties as assigned.

Requirements of the Resolution Analyst:

  • HS Diploma; required, Bachelor's Degree; strongly preferred
  • 3+ years mortgage servicing experience is required
  • 3+ years complaints management experience is required
  • Must have previous written communication experience
  • Previous underwriting, compliance, or regulatory experience is a plus
  • Must have excellent communication skills and very strong customer service skills
  • Proficient in Microsoft Office suites
  • Must be organized, detail oriented, and able to multi-task
  • Must be able to handle escalated issues with ease and in a timely manner

Stephanie Cormier
Staffing Specialist

Stephanie places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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