Contemporary Staffing Solutions is currently recruiting for an Resolution Analyst for a Direct Hire role in Trenton, NJ.
The ideal candidate would have 3+ years mortgage servicing experience as well as complaint management experience. A strong candidate would have excellent communication skills and proven written communication skills. This candidate should be able to handle escalated issues with ease and communicate responses to clients and customers in a timely manner. A strong candidate would have a proven track record of professional and personal achievements.
Responsibilities of the Resolution Analyst:
• Review, research, and respond to executive and attorney correspondence • Respond to customer inquiries escalated through the executive staff through a number of communication channels such as phone or e-mail • Research and resolve escalated complaints within regulatory requirements • Work closely with business partners on requests • Manage workload with performance and quality metrics • Oversee and respond to all assigned intake channels • Stay current of new rules and regulations in conjunction with federal and state requirements. • Other duties as assigned.