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Liheap Customer Service Representative - Bilingual

Philadelphia, PA | Contract

Post Date: 09/27/2017 Areas of Expertise: Call Center

Contemporary Staffing Solutions is currently recruiting a Liheap CSR Bilingual for a Contract position in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Liheap CSR Bilingual:

  • Manage customer inquiries related to products and services
  • Handle billing inquiries and technical services
  • Perform clerical duties
  • Prompt response to email inquiries
  • Generate reports and disperse as needed
  • Achieve a high overall level of customer product satisfaction
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the client and its customers

Requirements of the Liheap CRS Bilingual:

  • High School Diploma or GED required
  • one or more years customer service experience (utility industry preferred)
  • Possess a positive attitude
  • Excellent communication skills – both written and verbal
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong documentation skills
  • Active listener and excellent reading comprehension

Perks:

  • Large utility company
  • Work in multiple locations

If you or someone you know is interested, please email resumes to Jessica

Jessica Barbosa
Staffing Specialist

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