Contemporary Staffing Solutions is currently recruiting Inbound Call Center Agents for Contract to Hire positions in Trevose, PA.
The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.
Responsibilities of the Inbound Call Center Agent:
Responding timely, proactively and accurately to incoming telephone calls, chats, web requests and email inquiries.
Promoting self-service material during support calls and emails.
Offering members comprehensive training, guidance and recommendations related to new and existing products.
Handling escalated issues and resolving as many as possible before referring them to a Senior Product Support Analyst or to management.
Instructing members on installation of basic hardware and software via the telephone, Internet and written instructions.
Requirements of the Inbound Call Center Agent:
Technical school certification preferred
A+ certification preferred
1-2 years Customer Service/Call Center experience required.