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Inbound Call Center Agent

Feasterville Trevose, PA | Contract to Hire

Post Date: 11/03/2017 Areas of Expertise: Call Center Pay Rate: 12.00

Contemporary Staffing Solutions is currently recruiting Inbound Call Center Agents for Contract to Hire positions in Trevose, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Inbound Call Center Agent:

  • Responding timely, proactively and accurately to incoming telephone calls, chats, web requests and email inquiries.
  • Promoting self-service material during support calls and emails.
  • Offering members comprehensive training, guidance and recommendations related to new and existing products.
  • Handling escalated issues and resolving as many as possible before referring them to a Senior Product Support Analyst or to management. 
  • Instructing members on installation of basic hardware and software via the telephone, Internet and written instructions.

Requirements of the Inbound Call Center Agent:

  • Technical school certification preferred
  • A+ certification preferred
  • 1-2 years Customer Service/Call Center experience required.

Perks: 

  • Onsite cafeteria 
  • Daycare facility on site for permanent employees 

Nicole Alexopoulos
Staffing Specialist

Nicole places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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