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Help Desk Representative

Mount Laurel, NJ | Contract

Post Date: 11/20/2017 Areas of Expertise: Office Positions Pay Rate: $18/hr

Contemporary Staffing Solutions is currently recruiting for a Help Desk Representative for a Contract role in Mt. Laurel, NJ.

The ideal candidate would have at least 3-5 years experience in an IT Help Desk role.  This candidate would have advanced Microsoft systems experience and have very strong computer skills.  This candidate would also be customer service oriented and have excellent communication skills.

Responsibilities of the Help Desk Representative:

  • Works with customers to resolve questions and issues in the IT realm
  • Documents all inquiries and related technical items in a database
  • Assigns cases and recommends priority
  • Follows-up on open cases
  • Generates and maintain User IDs for customer systems
  • Troubleshoots basic system issues and fully documents the process
  • Assists Help Desk Analysts with properly documenting and submitting basic system issues
  • Keeps leadership informed through weekly reports and monthly meetings.

Requirements of the Help Desk Representative:

  • HS Diploma; required, Bachelor's Degree; preferred
  • 3-5+ years technical/IT/Help Desk experience is required
  • Must have advanced Microsoft Office Systems experience and skill set
  • Must be extremely computer savvy
  • Previous call center/customer service experience is required
  • Must have excellent communication skills
  • Must be able to multi-task, remain organized, and be detail oriented

 

Josh Khan

Joshua has been connecting job seekers to their dream jobs for over 4 years. He has experience in recruiting for temp, temp-perm, and direct hire opportunities nationwide.
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161 Gaither Drive, Suite 210
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