Mount Laurel, NJ | Longterm Contract
CSS Tec is currently recruiting Help Desk Analyst for a Long-Term Contract position in Mt. Laurel, NJ.
IT Service Desk Analyst is responsible for initiating and ensuring successful completion of IT Service Desk Incidents and related requests. This role is part of a team of IT Advocates that interface with clients and vendors, both internal and external, triage, correct or route requests to be fulfilled by IT (L1, L2 & L3 support) in a timely manner with quality results. This role is responsible for adherence to policies and procedures as well as performance expectations and is counted on to recommend and contribute to process improvements.
Responsibilities of the Help Desk Analyst:
IT Service Requests – Responsible for the timely intake/capture, routing and closure of IT service requests such as Hardware and Software issues, Account Locks, VPN and Citrix connections and other miscellaneous requests. Ensure all requests are captured, tracked, routed and fulfilled in a timely manner. Ensure customers and stakeholders are advised on request status and provide client acceptance for request closure.
Requirements of the Help Desk Analyst: