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Customer Service Representative

Tempe, AZ | Contract to Hire

Post Date: 05/17/2017 Job ID: 94495 Areas of Expertise: Call Center & Office Pay Rate: $13/hr with $13.50/hr raise after first 30 days

Contemporary Staffing Solutions is currently recruiting Customer Service Representatives for Contract to Hire positions in Tempe, AZ.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Customer Service Representative:

  • Participate in the required training program, meeting assessment requirements throughout.
  • High Volume Customer Service in a Call Center Setting
  • Research and resolve inquiries via multiple means of communication, including verbal and written correspondence.
  • Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
  • Ability to cross-sell products and services with focus on customer satisfaction and retention.
  • Responsible for providing first call resolution and root cause analysis
  • Responsibility for process improvement in daily duties.
  • Responsible for interacting with clients through telephone, email and face to face interactions.

Required Schedule for the Customer Service Representative:

  • Must have a FLEXIBLE working schedule
  • Days, Weekends, and Nights
  • 4-6 Week Paid Training Period

Requirements of the Customer Service Representative:

  • Four degree preferred with minimum of 2 years retail customer service experience required
  • Strong Interpersonal Relationship skills
  • Strong work ethic including strict adherence to work schedule times and deadlines
  • Successful completion of New Hire Training Program (4-6 weeks)
  • Flexibility and ability to adapt to change quickly
  • Excellent Listening skills
  • Highly Professional & Patient
  • Strong problem resolution skills
  • Excellent verbal and written skills

 

If you or someone you know is interested, please email resumes to Jamie

Jamie Bannach
Staffing Specialist

Jamie places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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