Contemporary Staffing Solutions is currently recruiting Customer Service Analysts for Direct Hire positions in Wayne/Radnor, PA.
The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.
Responsibilities of the Customer Service Analysts:
Compile customer pricing and contract information. Ensure the system and teammates are updated when changes occur.
Maintain the log of incidents and use it to monitor organizational progress and identify areas for improvement.
Follow and enforce processes that are in place to maintain data integrity within the group.
Work as part of the Customer Service team to answer e-mails and phone calls.
Willingness to answer work e-mails and calls on nights and/or weekends, as determined by a rotating on-call schedule basis with the rest of the department.
Able to identify trends in data, research issues independently, and understand when problems need to be elevated.
Accurate data entry of sales orders into Syteline.
Follow up with customers during the order fulfillment process.
Build/Maintain internal and external customer relations.
Requirements of the Customer Service Analysts:
Bachelor’s degree plus 3-5 years of prior customer service experience.
Demonstrated success working in a team environment
Ability to identify areas that need improvement and demonstrated success in process development
Strong organizational skills, time & task management, initiative, and a sense of urgency
Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
Alyssa has been in the staffing industry for 5 years. She places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.