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Customer Care Representative

Mount Laurel, NJ | Direct Hire

Post Date: 11/03/2017 Areas of Expertise: Call Center Pay Rate: $15-18

Contemporary Staffing Solutions is seeking a Customer Care Specialist Direct Hire opportunity with a client in Mt. Laurel, NJ.

The ideal candidate would have at least 1 years experience in a high volume, fast paced call center environment with excellent communication skills.  This candidate should have a strong focus on customer service and the ability to manage a call.

Shifts: 8-5, 9-6, 10-7 OR 8:30-5:30, 9:30-6:30 and must work every 4th Saturday of the month with a day off during the week

Responsibilities:

  • Will be the first point of contact for customer calls regarding their loan status
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Will be performing soft reminders of payments

Qualifications:

  • Bachelor's Degree; preferred, HS Diploma; required
  • 1+ years call center experience is required
  • Previous experience in a financial institution is strongly preferred
  • 5+ years customer service experience is required
  • Must have excellent communication skills
  • Proficient in Microsoft Office suites
  • Must be comfortable working in a high volume, fast paced environment
  • Must be able to work the scheduled shifts

Stephanie Cormier
Staffing Specialist

Stephanie places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

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