Contemporary Staffing Solutions is seeking a Customer Care Specialist Direct Hire opportunity with a client in Fort Washington, PA.
The ideal candidate would have at least 1 years experience in a high volume, fast paced call center environment with excellent communication skills. This candidate should have a strong focus on customer service and the ability to manage a call.
Shifts: 8-5, 9-6, 10-7 OR 8:30-5:30, 9:30-6:30 and must work every 4th Saturday of the month with a day off during the week
Will be the first point of contact for customer calls regarding their loan status
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services