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Customer Care Representative

Cherry Hill, NJ | Direct Hire

Post Date: 11/03/2017 Areas of Expertise: Mortgage Pay Rate: $15-$18

Contemporary Staffing is currently looking for a Customer Care Representative for a Direct Hire position in Cherry Hill, NJ.

 

Requirements of Customer Care Representative:

  • Looking for people with a MINIMUM of 1 year experience in Customer Service in a Call Center environment – could be a bank, financial institution – can come from a collections role or non-call center environment - NO RETAIL
  • Degree not necessary
  • This is the first Point of Contact when a customer calls in with a question regarding their loan; 90% Inbound-10% Outbound; soft reminders of payments, but NO collections

 

Hour of Customer Care Representative:

  • Call Center open from 8am – 7pm
    • Shifts: 8-5, 9-6, 10-7 OR 8:30-5:30, 9:30-6:30 *MUST BE FLEXIBLE – no guarantees or requests – Shifts determined AFTER 6 week training period
    • Must work every 4th Saturday; Comp Day off during the week with either Tues, Wed, or Thurs

 

  • Training Schedule – 6 weeks - Hours are 8-5
    • 2 weeks classroom training
    • 3-4 weeks shadowing, mentoring, transition to call center floor
    • Permanent hours established after training

Darla Nowell
Staffing Specialist

Darla has worked with CSS for over three years within the Professional Division. She has significant experience recruiting for Senior Level Accounting & Finance positions in addition to HR & Administrative positions. She is always seeking to connect top tier talent with career opportunities.
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