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Customer Care Associate

Ewing, NJ | Direct Hire

Post Date: 06/27/2017 Areas of Expertise: Call Center & Office Pay Rate: $32k - $35k

Contemporary Staffing Solutions is currently recruiting a Customer Care Associate for a Direct Hire position in Ewing, NJ.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Customer Care Associate:

  • Answer customer telephone inquiries courteously, listen effectively and provide appropriate information, utilizing problem resolution to mortgagor.
  • Participate in a six week training program, meeting assessment requirements throughout.
  • Research and resolve inquiries via multiple means of communication, including verbal and written correspondence.
  • Ability to handle all level of mortgage servicing inquiries, ie payments, escrow analysis, insurance, tax, default.
  • Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity.
  • Ability to cross-sell products and services with focus on customer satisfaction and retention.
  • Responsible for working to meet individual and team goals for service level agreements on a daily basis. 
  • Responsible for providing first call resolution and root cause analysis.
  • Responsibility for process improvement in daily duties.
  • Responsible for interacting with clients through telephone, email and face to face interactions.
  • Complete other duties and projects as assigned by the Customer Service Manager.

Requirements of the Customer Care Associate:    

  • Four year degree preferred with minimum of 4 years in industry and/or call center environment experience required.
  • Strong Interpersonal Relationship skills
  • Experience working with dialer systems in a call center environment preferred.
  • Strong work ethic including strict adherence to work schedule times and deadlines
  • Successful completion of New Hire Training Program
  • Flexibility and ability to adapt to change quickly
  • Ability to work with all levels of management
  • Excellent Listening skills
  • Strong problem resolution skills
  • Excellent verbal and written skills
  • Must have a flexible working schedule.

Josh Khan

Joshua has been connecting job seekers to their dream jobs for over 4 years. He has experience in recruiting for temp, temp-perm, and direct hire opportunities nationwide.
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