Contemporary Staffing Solutions is currently recruiting for a Early Stage Collections Representative for a Contract to hire role in Trenton, NJ.
The ideal candidate would have at least 1 year of collections experience and at least 2 years of call center experience. This candidate possesses strong communication and negotiation skills, as well as a high level of customer service skills. A strong candidate would be proficient in Microsoft Office suites and be computer savvy. This candidate would have a proven track record of personal and professional achievement.
Monday - Friday - 10a-6p
Responsibilities of the Collections Representative: •Collect payments on past due bills and update records once debt has been reconciled •Create a list of people who have not made payments. •Organize list according to severity of delinquency. •Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. •Call customers using telephone and utilize computer systems to handle skip tracing. •Inform clients of overdue accounts and amount currently owed and attempt to collect payment, set up repayment plans as needed •Ensure all customer information is correct, including phone numbers and addresses. •Follow federal and state guidelines
Requirements of the Collections Representative: •HS Diploma; required •1+ years collections experience is required •2+ years call center experience is required •Must have excellent communication skills and a strong phone presence •Must have strong negotiation skills •Previous banking/financial/mortgage experience is a plus •Must be proficient in Microsoft Office suites •Must have strong customer service skills •Must be able to work in a high volume, fast paced environment