Contemporary Staffing Solutions is currently recruiting Client Services Associate for Contract to Hire positions in Malvern, PA.
The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.
Responsibilities of the Client Services Associates:
User registration for users
Scheduling training with customers
Responding to general inquiries via phone and email- anything overly technical would be passed off to the appropriate team
Directing complaints to the appropriate ‘Queue’ in Salesforce.com (Basic level Salesforce experience is desired but training can be provided).
Triaging calls to appropriate person
A lot of email communication (more than phone)
Requirements of the Client Services Associates:
Bachelor’s degree not mandatory
Someone who came from a dynamic environment/role (marketing, customer service).
Professional phone presence, good vocabulary, good writing skills
1-3 years’ experience is fine.
This department is large- about 40+ employees. These employees will be working with the marketing operations team- 4 girls- super nice and bubbly. Need to be very personable!
Beautiful, large, modern building. Can compare the inside to what Google looks like.
Comfortable, flexible work spaces. They encourage people to sit and work where they feel comfortable
Very colorful setting, comfy chairs, conference rooms