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Client Services Associate

Malvern, PA | Contract to Hire

Post Date: 11/06/2017 Areas of Expertise: Sales & Marketing Pay Rate: $15.00 to $17.00 / hour

Contemporary Staffing Solutions is currently recruiting Client Services Associate for Contract to Hire positions in Malvern, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Client Services Associates:

  • User registration for users
  • Scheduling training with customers
  • Responding to general inquiries via phone and email- anything overly technical would be passed off to the appropriate team
  • Directing complaints to the appropriate ‘Queue’ in Salesforce.com (Basic level Salesforce experience is desired but training can be provided).
  • Triaging calls to appropriate person
  • A lot of email communication (more than phone)

Requirements of the Client Services Associates:

  • Bachelor’s degree not mandatory
  • Someone who came from a dynamic environment/role (marketing, customer service).
  • Professional phone presence, good vocabulary, good writing skills
  • 1-3 years’ experience is fine.
  • This department is large- about 40+ employees. These employees will be working with the marketing operations team- 4 girls- super nice and bubbly. Need to be very personable!

Perks:

  • Beautiful, large, modern building. Can compare the inside to what Google looks like.
  • Comfortable, flexible work spaces. They encourage people to sit and work where they feel comfortable
  • Very colorful setting, comfy chairs, conference rooms
  • Starbucks and café downstairs
  • Walking campus

Aly Reinhard

Aly specializes in placing top talent in the Accounting/Finance, Human Resources, and Office/Call Center space. She has experience recruiting nationwide and assisting job seekers in their next career.
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