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Call Center Supervisor

Plymouth Meeting, PA | Contract to Hire

Post Date: 11/03/2017 Areas of Expertise: Call Center Pay Rate: $25.00 to $27.00 / hour

Contemporary Staffing Solutions is currently recruiting Call Center Supervisors for Contract to Hire positions in Plymouth Meeting, PA.

Responsibilities of the Call Center Supervisors:

  • Provide quality customer service that exceeds customer expectations and improves level of service being provided
  • Treat all internal/external customers, team members and department contacts with dignity/respect
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
  • Promote employee development by establishing performance measures that encourage employees to excel
  • Continually assess personal management skills determining strengths and developing a plan to address areas for growth
  • Participate in the development of strategies to find optimal solutions to compensate, attract, and retain the talent necessary to achieve established goals and objectives
  • Assist staff with establishing and attaining career development goals
  • Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibilit
  • Conduct appraisals and performance reviews

Requirements of the Call Center Supervisors:

  • Minimum of 3 years of health care, health plan or benefits experience required preferably in a call
    center environment
  • Minimum one year lead or supervisor experience preferred

Victoria Cini
Staffing Specialist

Victoria places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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