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Call Center Representative

Horsham, PA | Direct Hire

Post Date: 09/27/2017 Areas of Expertise: Call Center Pay Rate: $20/hour

Contemporary Staffing Solutions is currently recruiting Call Center Representatives for Direct Hire positions in Horsham, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Call Center Representative:

  • Manage a designated shift to ensure all duties and tasks are handled efficiently and effectively. Ensure all daily/weekly shift responsibilities are accomplished by delegating team tasks & deadlines accordingly
  • Provide supervision, coaching, training, and mentoring to all team Coordinators & Senior Coordinators
  • Responsible for the administration of; team payroll, performance reviews, team disciplinary & attendance documentation
  • Provide daily/weekly/monthly communication updates to the designated shift on all department processes & procedures
  • Communicates to Call Center Management, Telecom and/or IT when the call center is experiencing phone issues, freezes, delays, or service interruptions
  • Escalates client-affecting matters to the Call Center Management team as needed
  • Monitors employee breaks to ensure proper phone coverage is available, and that all breaks are taken in accordance with company policy
  • Attends weekly/bi-weekly management meetings, and provides shift/employee feedback to the management team
  • Other duties assigned as needed

Requirements of the Call Center Representative:

  • College degree or equivalent work experience
  • Minimum of 2 years in a call center/client facing setting, with a minimum of 2-4 years proven management/leadership experience required
  • Excellent communication, business writing and organizational skills
  • Strong multi-tasking & decision making skills
  • Superior problem solving & trouble shooting skills, with the ability to work under pressure
  • Proficient computer skills, with the ability to adapt and learn new applications quickly
  • Reliable & flexible, demonstrates a Can-Do Attitude


  • StartearningPTO and vacation from day 1
    • 10 paid holidays off
  •  Full medical, dental, and vision benefits from start of working - enrollment is on first day of every month
  • Casual attire daily
  • 401k match
  • Family feel environment, very close knit group of people
  • The call center has a great environment - run a lot of fun contests and there are always lunches and potlucks for employees

If you or someone you know is interested, please email resumes to Aly

Aly Reinhard

Aly specializes in placing top talent in the Accounting/Finance, Human Resources, and Office/Call Center space. She has experience recruiting nationwide and assisting job seekers in their next career.
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