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Call Center Representative (1st/2nd/3rd shift)

Media, PA | Contract to Hire

Post Date: 09/27/2017 Areas of Expertise: Call Center Pay Rate: $12/hour

Contemporary Staffing Solutions is currently recruiting Call Center Representatives for Contract to Hire positions in Media, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Call Center Representative:

  • Answer incoming calls providing high quality, professional customer service
  • Make outgoing calls to gather information, resolve issues and updates customers
  • Assist and support Pilot stations, cartage agents, and HAD's as needed
  • Track and trace shipments
  • Enter and update shipments as received
  • Manage and respond to emails
  • Enter transit delays when required
  • Resolve customer issues

Requirements of the Call Center Representative:

  • Excellent interpersonal communication skills
  • Working knowledge of office machines/equipment
  • Ability to handle multiple priorities
  • Flexibility to cover for holidays, vacation, sick days, etc.
  • Detail oriented
  • Excellent telephone manner
  • Good math and problem solving skills

If you or someone you know is interested, please email resumes to Alyssa

Alyssa Mahoney

Alyssa has been in the staffing industry for 5 years. She places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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