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Call Center Associate (Bachelor's Degree Required)

Wayne, PA

Post Date: 11/29/2017 Areas of Expertise: Office Positions Pay Rate: $15.00/hour

Contemporary Staffing Solutions is currently recruiting Call Center Associate (Bachelor's Degree Required) for Contract to Hire positions in Wayne, PA.

The Call Center Associate will provide first level support to external and internal customers. They perform necessary duties to resolve or satisfy all first-level inquiries possible. They also probe to uncover customers' needs, and identifies appropriate solutions. They will follow-up to ensure customer satisfaction along with document customer interactions in PeopleSoft. Additionally the Customer Service/Underwriting Assistant is responsible for timely and accurate entry of policy and/or location information into appropriate processing systems. They will work in a team environment to achieve goals established, and adhere to world class Quality and Customer Service Standards for calls and transactions.

Responsibilities of the Call Center Associate (Bachelor's Degree Required):

  • Responsible for policy issuance of non-premium bearing transactions across the Policy Services Team. 
  • Also responsible for achieving turnaround requirements, production requirements and meeting our quality expectations. 
  • Cross-train on at least one horizontal skill within our Contact Center and Prep Department. 
  • Provide continued support to external and internal customers.

Requirements of the Call Center Associate (Bachelor's Degree Required):

  • Bachelor's Degree 
  • Experience in providing excellent customer service either on the front-line or in the back office
  • Strong interpersonal skills, ability to communicate effectively with all levels of customers
  • Demonstrated team behavior, personal and team accountability
  • Ability to work well in a stressful, rapidly changing environment
  • Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
  • Strong problem solving, analytical and presentation capabilities
  • Excellent PC skills using Word, Excel and Microsoft Office Suite preferred
  • Excel Assessment completed with a scoring of 85% or higher
  • Strong attention to detail
  • Displays a sense of urgency

Aly Reinhard

Aly specializes in placing top talent in the Accounting/Finance, Human Resources, and Office/Call Center space. She has experience recruiting nationwide and assisting job seekers in their next career.
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