Contemporary Staffing Solutions is currently recruiting Call Center Associate (Bachelor's Degree Required) for Contract to Hire positions in Wayne, PA.
The Call Center Associate will provide first level support to external and internal customers. They perform necessary duties to resolve or satisfy all first-level inquiries possible. They also probe to uncover customers' needs, and identifies appropriate solutions. They will follow-up to ensure customer satisfaction along with document customer interactions in PeopleSoft. Additionally the Customer Service/Underwriting Assistant is responsible for timely and accurate entry of policy and/or location information into appropriate processing systems. They will work in a team environment to achieve goals established, and adhere to world class Quality and Customer Service Standards for calls and transactions.
Responsibilities of the Call Center Associate (Bachelor's Degree Required):
Responsible for policy issuance of non-premium bearing transactions across the Policy Services Team.
Also responsible for achieving turnaround requirements, production requirements and meeting our quality expectations.
Cross-train on at least one horizontal skill within our Contact Center and Prep Department.
Provide continued support to external and internal customers.
Requirements of the Call Center Associate (Bachelor's Degree Required):
Experience in providing excellent customer service either on the front-line or in the back office
Strong interpersonal skills, ability to communicate effectively with all levels of customers
Demonstrated team behavior, personal and team accountability
Ability to work well in a stressful, rapidly changing environment
Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
Strong problem solving, analytical and presentation capabilities
Excellent PC skills using Word, Excel and Microsoft Office Suite preferred
Excel Assessment completed with a scoring of 85% or higher