Contemporary Staffing Solutions is currently recruiting Call Agents for Contract to Hire positions in Exton, PA.
The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.
Responsibilities of the Call Agents:
Communicates with Customers via phone to furnish information requested by our Customers.
Actively works to convert incoming Customer calls into reservations.
Determines location and availability of units. As a confident storage expert, completes rental reservation information.
Answers questions and complaints concerning billing and account information, refers complaints to designated departments or stores for investigation.
Provides outstanding Customer Service to external and internal Customers.
Meets operational performance standards including quality and sales productivity.
Requirements of the Call Agents:
Sales drive and acumen; ability to work in a metrics-oriented environment
Open and receptive to coaching and feedback
Strong verbal and written communication skills; conveys an enthusiastic voice tone and inflection
Works well in a busy environment and can meet deadlines
Able to work independently with minimal supervision
Must be flexible with schedule and able to work weekends and evening hours
Call Center experience is a plus
Bilingual is a plus!
Base Salary and competitive monthly bonus. Teammates can make up to an additional $500 per month based on performance.
Work from home opportunity
Paid Time Off – Vacation, Holidays, Sick and Personal