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Call Agent

Exton, PA | Contract to Hire

Post Date: 11/03/2017 Areas of Expertise: Call Center Pay Rate: 14.50

Contemporary Staffing Solutions is currently recruiting Call Agents for Contract to Hire positions in Exton, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Call Agents:

  • Communicates with Customers via phone to furnish information requested by our Customers.
  • Actively works to convert incoming Customer calls into reservations.
  • Determines location and availability of units. As a confident storage expert, completes rental reservation information.
  • Answers questions and complaints concerning billing and account information, refers complaints to designated departments or stores for investigation.
  • Provides outstanding Customer Service to external and internal Customers.
  • Meets operational performance standards including quality and sales productivity.

Requirements of the Call Agents:

  • Sales drive and acumen; ability to work in a metrics-oriented environment
  • Open and receptive to coaching and feedback
  • Professional demeanor
  • Strong verbal and written communication skills; conveys an enthusiastic voice tone and inflection
  • Works well in a busy environment and can meet deadlines
  • Able to work independently with minimal supervision
  • Must be flexible with schedule and able to work weekends and evening hours
  • Call Center experience is a plus
  • Bilingual is a plus!

Perks:

  • Base Salary and competitive monthly bonus. Teammates can make up to an additional $500 per month based on performance.
  • Paid training
  • Work from home opportunity
  • Paid Time Off – Vacation, Holidays, Sick and Personal
  • Medical
  • Dental and Vision Plans
  • 401K Retirement Plan with match
  • Company paid short-term disability
  • Tuition Reimbursement
  • Employee Discounts
  • Advancement Opportunities
  • Recognition and Incentive Programs
  • Business Casual Dress Code

Aly Reinhard

Aly specializes in placing top talent in the Accounting/Finance, Human Resources, and Office/Call Center space. She has experience recruiting nationwide and assisting job seekers in their next career.
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