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Business Analyst

Newtown Square, PA | Direct Hire

Post Date: 10/06/2017 Areas of Expertise: Call Center Pay Rate: $70,000-$90,000

Contemporary Staffing Solutions is currently recruiting a Business Analyst for a Contract position in Newtown Square, PA.

The ideal candidate should be an analytical leader to help develop and manage activities that will ultimately enhance the customer experience and retention. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow. This self-starter and innovative thinker will compile and analyze large amounts of data, while strategically identifying new practices to improve current processes.

Responsibilities of the Business Analyst:

  • Collaborate with leaders of several departments to create strategies for projects
  • Improve customer loyalty program and implement new advances
  • Supervise and advance KPIs (customer retention and customer lifetime value)
  • Report on metrics, measures, and sources of feedback
  • Handle EOM closing cancellations analysts
  • Understanding customer touchpoints
  • Construct predictive models
  • Regulate route causes and action planning

Requirements of the Business Analyst:

  • Four year degree is a must
  • Four plus years with data analytics, customer engagement, or similar experience (hands-on experience, Data Analytics is a MUST)
  • Well versed with Microsoft Excel, Access, and PowerPoint
  • Ability to work independently
  • Multi-tasker and proven leader
  • Strong written and verbal communication skills
  • Excellent judgement
  • Root Cause analysis and Customer Experience preferred

If you or someone you know is interested, please email resumes to Nicole

Nicole Alexopoulos
Staffing Specialist

Nicole places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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