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Broker Care Specialist

Philadelphia, PA | Contract to Hire

Post Date: 06/14/2017 Areas of Expertise: Call Center & Office Pay Rate: $14.50-16/hr

Contemporary Staffing Solutions is currently recruiting Broker Care Specialists for Contract to Hire positions in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Broker Care Specialist:

  • Respond to complex telephone inquiries from external business partners in a professional, informative adn courteous manner by both phone and email.
  • Work with Supervisor to solve complex customer inquiries.
  • Handle all inbound and outbound calls with a sense of urgency, and meet company standards.
  • Place return calls based on the commitment made to the customer.
  • build relationships and rapport with both internal and external customers and convey commitment to quality in each call.
  • Provide accurate information relating to Medicare insurance products/plans.
  • Document appropriately based on internal policies and procedures.
  • Research inquiries utilizing all internal resources such as online tools, and accessing other business unit SMEs.

Requirements of the Broker Care Specialist:

  • Bachelor's degree preferred 
  • Minimum 2 years of Sales, Broker or Customer Service experience
  • Expert knowledge of Medicare and Medicare regulations from Centers for Medicare and Medicaid Services
  • Expert knowledge of Medicare Advantage, Medicare Supplement and Medicare Part D health plans and products
  • Successful completion of annual and ongoing Medicare Sales Training program
  • Dynamic, self starter, highly motivated, problem solver and the ability to work independently
  • Ability to adapt and manage all customer types (angry, confused, impolite, etc)
  • Excellent interpersonal, listening, written and oral communication skills
  • Excellent research capabilities and knowledge of cross functional business areas
  • Proficient with all Microsoft Suite and desk top software applications
  • Consultative selling skills to be utilized in suggesting approaches and value-added options

If you or someone you know is interested, please email resumes to Jessica

Jessica Barbosa
Staffing Specialist

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