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Acceptance Associate

Philadelphia, PA | Direct Hire

Post Date: 06/01/2017 Job ID: 95362 Areas of Expertise: Accounting & Finance Pay Rate: $28-48K

Contemporary Staffing Solutions is currently recruiting Acceptance Associate for a Direct Hire position in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Acceptance Associate:

  • Completion of policy verifications through appropriate entities prior to loan processing.  Exceptions are to be approved by an Acceptance Supervisor, Assistant Branch Manager or Branch Manager.  Any waived policy verifications are to be completed on a priority basis. 
  • Input and convert loans within policies, guidelines and service level requirements
  • Process loan agreements, obtaining required loan documentation and ensure acceptability of all PFAs prior to loan acceptance
  • Review incoming correspondence, updating PLUS account with necessary changes/updates, documenting memo tab for verification purposes
  • Research entity address corrections for all returned mail items promptly, documenting memo tab on account for verification purposes
  • Follow up and obtain all insured signature required premium finance agreements within 30 days of booking
  • Follow up for loss payee endorsements and other documentation when applicable within required timeframes
  • Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests
  • Proactively anticipate issues and communicate internally with Management, Customers, Account Executives and Sales Executives as appropriate
  • Develop and maintain knowledge of tools used by our Customers, including the ability to effectively communicate the applicable features and benefits and provide training on its usage.  This would include our website, eForms, email reports and available payment options
  • Perform various other duties as needed which may include but not limited to providing backup and support to branch Associates, which may include quoting and credit reviews 

Requirements of the Acceptance Associate:

  • High School Diploma
  • 1-3 years of experience in loan processing or customer service
  • Strong Customer service skills
  • Good organizational skills
  • Strong attention to detail
  • Ability to solve problems and provide resolution
  • Strong communication skills
  • Ability to multi task

If you or someone you know is interested, please email resumes to Jessica

Jessica Barbosa
Staffing Specialist

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