Collect outstanding receivables through telephone and written communication on a daily basis. Monitor the assigned accounts in order to provide cash flow and bottom-line profitability. Determine importance of issues learned from contact with customers and relay information to proper department for resolution. Work closely with other departments such as operations and IT to resolve billing issues and fix root cause. Work closely with credit department when additional credit is required or account is delinquent and possible credit suspension is under consideration. Escalate overdue AR for additional collection efforts. Maintain and generate reporting to identify delinquent accounts and other collection measurements. Provide follow up on identified issues and discrepancies. Provide assistance to the Group Controller and other Management personnel and perform special projects as assigned.
Minimum Required Qualifications
High school diploma or GED equivalent required.
Fluency in Spanish is a plus.
Knowledge and understanding of standard accounts receivable / collection procedures. Excellent verbal and written communication skills. Excellent ability to interact professionally and effectively with internal and external customers in person and over the phone. Functional in Microsoft Excel (i.e. Pivot Tables and V-look-ups) Good analytical skills. Good organizational and time management skills. Ability to handle multiple tasks simultaneously while paying attention to detail. Ability to gather and interpret data, compile information and prepare reports.